SHIPPING & RETURNS

Shipping

We aim to ship within 2 business days, depending on the time of day you place your order. However, delays may happen during peak holiday seasons.

As soon as your order has shipped, you will receive tracking information via email from us (Not yet received? please contact us). Once your order has been shipped, please feel free to contact the shipping carrier directly for any delivery related updates.

Return 

For hygiene and food-safety reasons, we are unable to accept returns or exchanges on cups, tableware, or any other items intended for direct contact with food or beverages.

If your order arrives damaged or defective, or if we have made an error with your order, please contact us at info1percentartstudio@gmail.com within 14 days of delivery. Please include your order details and photos of the item where applicable, and our team will work with you to resolve the issue.

For other products, such as vases, incense holders, or statues, returns may be accepted within 14 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and in its original, resalable condition. If you are dissatisfied with your purchase, please contact us at info1percentartstudio@gmail.com within 14 days of receiving your order.

If the return is not due to an error on our part or a defective item, the customer is responsible for all return shipping costs. Refunds will be issued only after the returned item has been received and inspected by our team and confirmed to be in resalable condition.

We strongly recommend using a tracked and insured shipping service, as we are not responsible for return packages that are lost or damaged in transit.

Sorry, Gift Cards are non-refundable.